Denver Broncos Marketplace FAQs

New Users:

  • Everyone is invited to browse or search through our auction categories and listings for items on Denver Broncos Marketplace. If you see something you would like to bid on or buy, you must first register. Don’t worry, registration is free and easy!
  • By registering with Denver Broncos Marketplace, you are letting other members know that you will participate in an honest and professional manner. You must provide us with valid contact information so that we may contact you regarding your Denver Broncos Marketplace purchases.
  • Please see our CONTACT US page. If you have registered, please be sure to provide the e-mail address associated with your Marketplace account and a listing number if you are inquiring about a specific auction.
  • Denver Broncos Marketplace is fully committed to protecting your right to privacy within our on-line community. Denver Broncos Marketplace expects all members to respect and protect the privacy of others. The release of any members’ personal information for reasons other than those specifically provided for within Denver Broncos Marketplace is prohibited. Please take a moment to familiarize yourself with our PRIVACY POLICY and contact us if you have any concerns or questions about privacy issues that may affect you.



    • It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, address, and email address.
    • You also have the option of receiving specials or notice of items via e-mail. Once you confirmed your choices, you will then be required to accept the site rules and restrictions by clicking the Accept button on the following Terms and Conditions page.
    • You may register here
  • Registration is free and no credit cards are necessary! Once you have submitted your registration, you will receive a confirmation email message from Denver Broncos Marketplace, and you will have instant access to Denver Broncos Marketplace products. After registration, you are not obligated to buy anything on Denver Broncos Marketplace. However, if you do see something you like to bid on or buy, you can do so quickly as a registered user.
  • If you have registered before but do not remember your username and/or password, you can have it sent to you via email by entering the email address associated with the account by clicking Login > Forgot Password.
  • Yes – You can update your account information at any time. Denver Broncos Marketplace members are expected to maintain valid accounts by keeping their contact information up-to-date. Please review your contact information within Login> My Account > Update User Info.
  • The registration process does not require you to enter your credit card information. You will be prompted for this information before you place a bid or buy an item. You may also go to My Auction Account to enter your credit card information at any time.
  • Auction items cannot be delivered to P.O. Boxes. We require a street delivery address to ensure your items reach you.
  • If you forgot your Denver Broncos Marketplace account password, click on the LOGIN/SIGN UP button on the top right corner of the Denver Broncos Marketplace page. Then click the FORGOT PASSWORD next to the ‘log me in’ button. On the following page, enter the email address associated with your Denver Broncos Marketplace account for us to send you a new password. Check your email for the password. Use this new password to log in to Denver Broncos Marketplace. After logging in, we recommend changing the password to the one that you would prefer.
  • You can use Denver Broncos Marketplace’s ‘Watch List’ feature to keep track of items you’re not ready to bid on but want to monitor closely so you can bid on them when you’re ready. On each auction listing page, there is a link titled ‘Add to Watch List’. Click on that link to add an item of interest to your list.
  • When adding a credit card to your account, you will see a $4 authorization hold. This is to ensure a valid credit card has been added.

    Rest assured, this $4 will never actually be charged, it is just a $4 temporary hold.

    In most cases, (depending on different banks) this amount will appear in a pending state but will never be posted. The hold will typically disappear one to three business days after it first appears.


  • To ensure fair bidding, a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize Denver Broncos Marketplace to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.
  • No. Browsing and bidding for merchandise on Denver Broncos Marketplace is free. You are not obligated to purchase anything on Denver Broncos Marketplace after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on or buy, you can do so quickly as a registered member. The only time you would be charged would be if your bid wins the item(s) or you successfully check out in the cart.
  • Yes. To ensure fair bidding, a valid MasterCard, Visa, American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid on Denver Broncos Marketplace. A $4 authorization will be made on the credit card for validity, but you will never be charged this amount. Additional bids will not require credit card verification; however, be sure that your credit card information is up to date to ensure that your winning bid can be processed without delay. To successfully pay for your items, the billing address for your credit card must match the billing address for your Denver Broncos Marketplace account. If the billing address does NOT match, the transaction may fail at the close of the auction and the order will go unpaid.
  • To increase your bid, you can do so by simply entering another bid amount on the auction. This bid will not change your current bidding amount if you are the winning bidder but will ensure you are still winning up until the next amount.
  • Your maximum bid amount is the highest price you are willing to pay for an item. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at the amount in the Bid field. An early bid supported by a high maximum bid amount can make you a winner!
  • Yes – if your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item).
  • If the same bidding amount is entered, the bid placed earlier in time takes priority over all bids at the same price. It can be to your advantage to get an initial bid in as early as possible to ensure time priority at your bid price.
    • There are two reasons why a bid may be considered invalid:
      • You have entered an invalid value in the “Bid Amount” field. Make sure that your bid amount contains only numbers and decimal points, i.e. 45.00. Do not enter any dollar signs ($) or commas (,) into the Bid Amount field.
      • Your bid amount is less than the “Next Bid” value. Make sure that your bid is equal to or greater than the current “Next Bid” value shown on the listing page.
    • The Bid History should show your bid as soon as it is entered. If it doesn’t appear, you may be viewing an older version of the page. Try clicking your browser’s “refresh” or “reload” buttons.
    • The listing page updates 10-20 seconds after you make your bid to reflect the new Current Bid.
    • Yes, but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal request by contacting Denver Broncos Marketplace directly.
    • To make a formal request to retract a confirmed bid, you must contact CUSTOMER SERVICE. Please include the item listing number and the reason for the retraction. Bid retraction requests received less than 24 hours before an auction closes will not be processed, regardless of the explanation. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected by Denver Broncos Marketplace’s sole discretion.
  • You can monitor all your bidding activity from within My Account > Bid Status.
  • We will send you an email when your bid is no longer winning. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit Denver Broncos Marketplace to check your bid status.
  • In a Reserve Price Auction, Denver Broncos Marketplace has the option of setting a reserve price, which is a price below which the listing will not sell. The reserve price is higher than the opening value. A reserve price allows the auction to start with an opening value below the reserve price to initiate bidder interest and determine the fair market value of an item. If the auction has a reserve price, you will see either a 'Reserve price NOT met' or 'Reserve price met' message on the listing page depending on whether the current bid is below, or at or above, this price.
  • Denver Broncos Marketplace works together with “Maximum Bid” to ensure that bidders will always have a chance to challenge bids placed in the final minutes of an auction. When indicated on a listing page by the “or Later” link if a bid is placed during the last 5 minutes of an Open or Reserve Price auction, the auction will be automatically extended for an additional 5 minutes from the time of the latest bid. You will have to refresh the listing page to get the most updated bid information for each individual listing. The auction will close once all bidding activity has stopped for a period of 5 minutes.
  • A Dutch Auction occurs automatically on Denver Broncos Marketplace has multiple, identical items offered for sale. Denver Broncos Marketplace specifies the minimum price (the Opening Value) and the number of items for sale. Bidders can then bid at or above the minimum price for the quantity of items they wish to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful bid.
  • This is because a bidder has placed a Proxy Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay to win this auction. You can place a proxy bid of your own to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted.
  • If an auction winner is unable to complete the order, it is up to Denver Broncos Marketplace to determine how to proceed with the item listed. It is possible the runner-up bidder or additional losing bidders (consecutively) will be contacted by Denver Broncos Marketplace, offering the item at the price of their highest bid amount.
  • Go to My Account and select Manage Bidding Activity. From there you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.

Storefront “Buy Now”:

After the Auction:

  • We will notify you by email if you win; although you are responsible for determining if you have won by visiting the site and checking the status of your bid in My Account.
  • If you are the winning bidder when an auction closes, Denver Broncos Marketplace will send you email notification telling you that you have won the item(s). You are responsible for returning to the Denver Broncos Marketplace website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from the Manage My Bids > View My Bid Status in the My Account section of the auction website. As a winning bidder, the primary payment card you have on file will be automatically charged the amount of your winning Bid plus any shipping, handling, and applicable taxes.
  • You can locate an auction you have bid on from within the Manage My Bids > View My Bid Status section of My Account section of the Denver Broncos Marketplace website, or by entering the listing's listing number, if known from the Search page.
    • Please send an email to Denver Broncos Marketplace with the item listing number and any additional information you have regarding the order and request the shipping status. Below are some common reasons for auction items not being delivered or shipped on time:
      • Invalid Credit Card. Please verify your credit card information by visiting your Auction Account. If your card number is no longer valid or the expiration date has passed, please login to your Denver Broncos Marketplace account and re-enter your credit card information by following the instructions below: Select "My Account" on the Denver Broncos Marketplace home page Scroll down and select "Payments" Select "Checkout" and re-enter your credit card/billing information Confirm Payment Please Note:
      • In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your Denver Broncos Marketplace account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.


SMS "Text" Bidding:

  • Text Bidding allows users to place a bid on an auction via Text on their phone rather than directly on the site.
  • Standard text messaging rates apply. Please note, however, that the phone number being used is a United States of America phone number.
  • Please go to your account section on Denver Broncos Marketplace where you will see the Text Bidding section. Select "Update" and follow the flow on the site in order to complete registration. Please remember a credit card and approval of the terms and conditions is required for you to bid via text message.
  • Just like any auction on the Denver Broncos Marketplace site, you will be automatically charged the winning amount and sent a text message with your confirmation details.
  • Beside the listings that are available for Text Bidding on a listing page there will be a field titled "Text Reference Number" and the corresponding text bidding code. The same code will also be available on the product page.


Real Time Bid Refresh is no longer active on the site

Click "Reactivate" below to enable Real Time Bid Refresh and see the most recent bidding activity, or click "Cancel" to keep it disabled. Please visit the FAQ page to learn more about Real Time Bid Refresh.